Privacy Policy

1. Introduction

Almond Vet Care ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our veterinary services.

2. Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

• Name and contact details (email address, phone number, postal address)
• Pet information (name, species, breed, age, medical history)
• Appointment details and preferences
• Payment and billing information
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Provide veterinary services and care for your pets
• Schedule and manage appointments
• Process payments and maintain billing records
• Send appointment reminders and follow-up care instructions
• Communicate about our services and promotions (with your consent)
• Improve our website and services
• Comply with legal obligations and maintain records

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contractual necessity: To provide veterinary services you have requested
• Legal obligation: To comply with veterinary practice regulations and record-keeping requirements
• Legitimate interests: To improve our services and communicate relevant information
• Consent: For marketing communications (which you can withdraw at any time)

5. Information Sharing and Disclosure

We may share your information with:

• Other veterinary professionals involved in your pet's care
• Laboratories and diagnostic services
• Pet insurance companies (with your authorization)
• Payment processors for billing purposes
• Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information and pet medical records for as long as required by veterinary practice regulations (typically 7 years from the last consultation) or as necessary to provide our services.

8. Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal retention requirements)
• Object to or restrict processing of your information
• Data portability
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Commissioner's Office (ICO)

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Please see our Cookie Policy for more information.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: